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Last updated 1 September 2020


The Company provides the DSPANZ Website, including the Member Directory and other web-based services for its Members and the public. Use of the DSPANZ Website by all Users is subject to these Website Terms of Service.


The following terms are used regularly throughout these Website Terms of Service and have a particular meaning:

(a) ABN means Australian Business Number.
(b) DSPANZ Website means the DSPANZ web-service accessible from, or any other URL operated by ABSIA from time-to-time.
(c) Agreement means the agreement formed between the Users and the Company under, and on the terms of, these DSPANZ Website Terms of Service.
(d) Business Day means a day (other than a Saturday, Sunday or public holiday) on which banks are open for general banking business in Sydney, Australia.
(e) Company means Australian Business Software Industry Association Limited ABN 72 165 915 640 t/a Digital Service Providers Australia New Zealand. 
(f) Constitution means the Constitution of the Australian Business Software Industry Association Limited accessible at:
(g) End User means an unregistered user of the DSPANZ Website. 
(h) Intellectual Property means all copyright, patents, inventions, trade secrets, know-how, product formulations, designs, circuit layouts, databases, registered or unregistered trademarks, brand names, business names, domain names and other forms of intellectual property. 
(i) Listing means a listing within the Member Directory that sets out details of a Member's organisation.
(j) Member means a registered user of the DSPANZ Website that has signed up to a Member Account in accordance with the Member Terms of Use. 
(k) Member Directory means the directory of Member organisations accessible on the DSPANZ Website. 
(l) Member Terms of Use means the terms and conditions of using the DSPANZ Website that apply to all Members, as updated from time-to-time, which can be found at:
(m) Privacy Act means the Privacy Act 1988 (Cth). 
(n) Privacy Policy means the Company's privacy policy as updated from time-to-time, which can be found at:
(o) User means any End User or Member that uses the DSPANZ Website.
(p) User Content means images, information, documents or other data that is uploaded or input into the DSPANZ Website by the User or that forms part of the User's Intellectual Property. 
(q) Website Terms means these DSPANZ Website Terms of Service accessible at:


Using the DSPANZ Website



(a) All use of the DSPANZ Website by Users is subject to these Website Terms of Service.
(b) Use of the features of the DSPANZ Website available to Members are subject to the Member Terms of Use, which each User must accept in addition to this Agreement in order to use the DSPANZ Website as a Member. 
(c) The User agrees that all use of the DSPANZ Website is subject to:

i These Website Terms;

ii The Constitution;

iii The Member Terms of Use; and

iv The Privacy Policy.
(d) Users under the age of 18 must not use the DSPANZ Website without their parent or legal guardian's consent.
(e) The Company may suspend or restrict the access of any User that breaches the terms of this Agreement.



The DSPANZ Website may allow a User to browse the free content and access such areas of the DSPANZ Website not restricted to Members, including:
(a) View Listings in the Member Directory;
(b) Access news and other information; and
(c) Such other features as the Company may make available to Users who are not Members from time-to-time.


Listings in the Member Directory

(a) Each Member is responsible for ensuring the accuracy of all information described in a Listing.
(b) The Company makes no warranty or representation as to the accuracy of any information contained in a Listing, including (without limitation) in relation to the quality or fitness for purpose of any product or services supplied by a Member.
(c) In no event will the Company be responsible to any User in relation to a Listing.
(d) Any dispute between Users relative to a Listing must be dealt with between the relevant Users. In no event will the Company perform a dispute resolution role for a dispute between Users. 
(e) The Company may remove any Listing at its discretion.



The User acknowledges and accepts that:
(a) The Company accepts no responsibility for the conduct of any User of the DSPANZ Website.
(b) The Company accepts no responsibility for any interaction between Users, whether that interaction occurs via the DSPANZ Website or not (including on the ).
(c) The Company makes no warranty or representation as to the accuracy of any information provided by any User. 
(d) The Company makes no warranty as to the character or credentials of any User.


Lodging a Complaint

(a) The User may lodge a complaint to the Company via email at if a User believes:

i That a Listing is inaccurate, offensive or otherwise inappropriate;

ii A Member's conduct is unprofessional, illegal or otherwise in breach of their obligations under the Constitution; and

iii A User's behaviour is threatening, discriminatory, or deliberately offensive.
(b) The Company may suspend or remove access by any User that the Company determines conducts itself inappropriately.
(c) The Company will advise the suspended User (including a Member of a suspended or deleted account) of the decision to do so, but is under no obligation to identify a complainant.
(d) The Company's decision whether or not to suspend or remove a User's or account is at its absolute discretion. The Company's decision shall be final and not subject to review. 


User Content


User acknowledgement

The User acknowledges and agrees that:
(a) The DSPANZ Website may enable the User to create User Content, but that by doing so, the User shall not acquire an interest in any Intellectual Property owned by the Company, which may exist in the DSPANZ Website.
(b) User Content is the sole responsibility of the person that provided the User Content to the DSPANZ Website.
(c) The User indemnifies the Company for any User Content that is illegal, offensive, indecent or objectionable that the User makes available using the DSPANZ Website.
(d) The Company may suspend accessibility to User Content via the DSPANZ Website that the Company determines is illegal, offensive, indecent or objectionable in its sole discretion.
(e) To the extent permitted by law, under no circumstances will the Company be liable in any way for User Content.
(f) The User warrants that it has all necessary Intellectual Property Rights to use User Content and shall indemnify the Company for any infringement the User commits of third-party Intellectual Property Rights by using User Content on the DSPANZ Website.
(g) In order to provide the services afforded by the DSPANZ Website, where the User Content includes the User's brand, logo or other Intellectual Property, it grants the Company a worldwide, revocable license to use the User Content, for the term of this Agreement.


Editing or removing User Content

The Company may edit or remove any User Content (including a Listing) that is:
(a) Indecent or objectionable;
(b) Inaccurate or misleading; or
(c) Otherwise in breach of any law or regulation.


General Conditions



(a) By accepting the terms and conditions of this Agreement, the User is granted a limited, non-exclusive and revocable licence to access and use the DSPANZ Website for the duration of this Agreement, in accordance with the terms and conditions of this Agreement.
(b) The Company may issue the licence to the User on the further terms or limitations as it sees fit.
(c) The Company may revoke or suspend the User's licence(s) in its absolute discretion for any reason that it sees fit, including for breach of the terms and conditions in this Agreement by the User. 


Modification of Terms

(a) The terms of this Agreement may be updated by the Company from time-to-time.
(b) Where the Company modifies the terms, it will provide the User with written notice, and the User will be required to accept the modified terms in order to continue using the DSPANZ Website.
(c) The modified terms of this Agreement shall apply the next time the User accesses the DSPANZ Website.



(a) The User agrees and accepts that the ABSIA Website is:

i Hosted by the company and shall only be installed, accessed and maintained by the Company, accessed using the internet or other connection to the servers operated by the Company and is not available 'locally' from the User's systems; and

ii Managed and supported exclusively by the Company from the servers operated by the Company and that no 'back-end' access to the DSPANZ Website is available to the User unless expressly agreed in writing.
(b) As a hosted and managed service, the Company reserves the right to upgrade, maintain, tune, backup, amend, add or remove features, redesign, improve or otherwise alter the DSPANZ Website.



(a) The Company provides user support for the DSPANZ Website via the email address:
(b) The Company shall endeavour to respond to all support requests within 1 Business Day.


Use & Availability

(a) The User agrees that it shall only use the DSPANZ Website for legal purposes and shall not use it to engage in any conduct that is unlawful, immoral, threatening, abusive or in a way that is deemed unreasonable by the Company in its discretion.
(b) The User is solely responsible for the security of its username and password for access to the DSPANZ Website. The User shall notify the Company as soon as it becomes aware of any unauthorised access of its DSPANZ Website account.
(c) The User agrees that the Company shall provide access to the DSPANZ Website to the best of its abilities, however:

i Access to the DSPANZ Website may be prevented by issues outside of its control; and

ii It accepts no responsibility for ongoing access to the DSPANZ Website.



(a) The Company maintains the Privacy Policy in compliance with the provisions of the Privacy Act for data that it collects about the User and other customers.
(b) The Privacy Policy does not apply to how the Member handles personal information. If necessary under the Privacy Act, it is the Member's responsibility to meet the obligations of the Privacy Act by implementing a privacy policy in accordance with law.
(c) The DSPANZ Website may use cookies (a small electronic tracking code) to improve a User's experience while browsing, while also sending browsing information back to the Company. The User may manage how it handles cookies in its own browser settings.



(a) Security. The Company takes the security of the DSPANZ Website and the privacy of its Users very seriously. The User agrees that the User shall not do anything to prejudice the security or privacy of the Company's systems or the information on them.  
(b) Transmission. The Company shall do all things reasonable to ensure that the transmission of data occurs according to accepted industry standards. It is up to the User to ensure that any transmission standards meet the User's operating and legal requirements. 
(c) Storage. The Company stores data on servers based in the USA according to accepted industry standards. If the User requires its User Data to be stored in a different location, the Company may charge the User a fee to do so. 
(d) Backup. The Company shall perform backups of its entire systems in a reasonable manner at such times and intervals as is reasonable for its business purposes. The Company does not warrant that it is able to backup or recover specific User Data from any period of time unless so stated in writing by the Company.


Intellectual Property

(a) Trademarks. The Company has moral and registered rights in its trade marks and the User shall not copy, alter, use or otherwise deal in the marks without the prior written consent of the Company.
(b) Proprietary Information. The Company may use software and other proprietary systems and Intellectual Property for which the Company has appropriate authority to use, and the User agrees that such is protected by copyright, trademarks, patents, proprietary rights and other laws, both domestically and internationally. The User warrants that it shall not infringe on any third-party rights through the use of the DSPANZ Website.
(c) The DSPANZ Website Application. The User agrees and accepts that the DSPANZ Website is the Intellectual Property of the Company and the User further warrants that by using the DSPANZ Website the User will not:

i Copy the DSPANZ Website or the services that it provides for the User's own commercial purposes; and

ii Directly or indirectly copy, recreate, decompile, reverse engineer or otherwise obtain, modify or use any source or object code, architecture, algorithms contained in the DSPANZ Website or any documentation associated with it.
(d) Content. All content submitted to the Company, whether via the DSPANZ Website or directly by other means, becomes and remains the Intellectual Property of the Company, including (without limitation) any source code, analytics, insights, ideas, enhancements, feature requests, suggestions or other information provided by the User or any other party with respect to the DSPANZ Website. 


Disclaimer of Third Party Services & Information

(a) The User acknowledges that the DSPANZ Website is dependent on third-party services, including, but not limited to:

i Banks, credit card providers and merchant gateway providers;

ii Telecommunications services;

iii Hosting services;

iv Email services; and 

v Analytics services.
(b) The User agrees that the Company shall not be responsible or liable in any way for:

i Interruptions to the availability of the DSPANZ Website due to third-party services; or 

ii Information contained on any linked third party website.


Liability & Indemnity

(a) The User agrees that it uses the DSPANZ Website at its own risk. 
(b) The User acknowledges that the Company is not responsible for the conduct or activities of any User and that the Company is not liable for such under any circumstances.
(c) The User agrees to indemnify the Company for any loss, damage, cost or expense that the Company may suffer or incur as a result of or in connection with the User's use of or conduct in connection with the DSPANZ Website, including any breach by the User of these Website Terms of Service. 
(d) In no circumstances will the company be liable for any direct, incidental, consequential or indirect damages, damage to property, loss of property, loss or corruption of data, loss of profits, goodwill, bargain or opportunity, loss of anticipated savings or any other similar or analogous loss resulting from the User's access to, or use of, or inability to use the DSPANZ Website, whether based on warranty, contract, tort, negligence, in equity or any other legal theory, and whether or not the Company knew or should have known of the possibility of such damage, or business interruption of any type, whether in tort, contract or otherwise.
(e) Certain rights and remedies may be available under the Competition and Consumer Act 2010 (Cth) or similar legislation of other States or Territories and may not be permitted to be excluded, restricted or modified. Apart from those that cannot be excluded, the Company and the Company's related entities exclude all conditions and warranties that may be implied by law. To the extent permitted by law, the Company's liability for breach of any implied warranty or condition that cannot be excluded is restricted, at the Company's option to:

i The re-supply of services or payment of the cost of re-supply of services; or

ii The replacement or repair of goods or payment of the cost of replacement or repair. 



(a) Either party may terminate this Agreement by giving the other party written notice. 
(b) Termination of this agreement is without prejudice to and does not affect the accrued rights or remedies of any of the parties arising in any way out of this agreement up to the date of expiry or termination.
(c) Termination does not affect any of the rights accrued by a party prior to termination, and the rights and obligations under clauses 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.12, 3.13 and 3.14 survive termination of this Agreement. 


Dispute Resolution

(a) If any dispute arises between the Company and a User in connection with this Agreement (Dispute), then either party may notify the other of the Dispute with a notice (Dispute Notice) which:

i Includes or is accompanied by full and detailed particulars of the Dispute; and

ii Is delivered within 10 Business Days of the circumstances giving rise to the Dispute first occurring. 
(b) Within 10 Business Days after a Dispute Notice is given, a representative of each party with the authority to resolve the dispute, must meet (virtually or otherwise) and seek to resolve the Dispute.
(c) Subject to clause (d), a party must not bring court proceedings in respect of any Dispute unless it first complies with the requirements of the dispute resolution mechanism outlined in this clause. 
(d) Nothing in this clause prevents either party from instituting court proceedings to seek urgent injunctive, interlocutory or declaratory relief in respect of a Dispute. 
(e) Despite the existence of a Dispute, the parties must continue to perform their respective obligations under this document and any related agreements. 


Electronic Communication, Amendment & Assignment

(a) The words in this clause that are defined in the Electronic Transactions Act 1999 (Cth) have the same meaning.
(b) The User can direct notices, enquiries, complaints and so forth to the Company as set out in this Agreement. The Company will notify the User of a change of details from time-to-time.
(c) The Company will send the User notices and other correspondence to the details that the User submits to the Company, or that the User notifies the Company of from time-to-time. It is the User's responsibility to update its contact details as they change. 
(d) A consent, notice or communication under this Agreement is effective if it is sent as an electronic communication unless required to be physically delivered under law.
(e) Notices must be sent to the parties' most recent known contact details.
(f) The User may not assign or otherwise create an interest in this Agreement.
(g) The Company may assign or otherwise create an interest in its rights under this Agreement by giving written notice to the User. 



(a) Special Conditions. The parties may agree to any Special Conditions to this Agreement in writing. 
(b) Prevalence. To the extent this Agreement is in conflict with, or inconsistent with the Member Terms of Use, the terms of the Member Terms of Use shall prevail. To the extent this Agreement is in conflict with, or inconsistent with any Special Conditions made under this Agreement, the terms of those Special Conditions shall prevail. To the extent this Agreement, the Membership Terms of Use or any Special Conditions is in conflict with, or inconsistent with the Constitution, the terms of the Constitution shall prevail. 
(c) Disclaimer. Each party acknowledges that it has not relied on any representation, warranty or statement made by any other party, other than as set out in this Agreement. 
(d) Relationship. The relationship of the parties to this Agreement does not form a joint venture of partnership. 
(e) Waiver. No clause of this Agreement will be deemed waived and no breach excused unless such waiver or consent is provided in writing.
(f) Further Assurances. Each party must do anything necessary (including executing agreements and documents) to give full effect to this Agreement and the transaction facilitated by it. 
(g) Governing Law. This Agreement is governed by the laws of New South Wales, Australia. Each of the parties hereby submits to the non-exclusive jurisdiction of courts with jurisdiction there. 
(h) Severability. Any clause of this Agreement, which is invalid or unenforceable, is ineffective to the extent of the invalidity or unenforceability without affecting the remaining clauses of this Agreement.
(i) Interpretation. The following rules apply unless the context requires otherwise:

i Headings are only for convenience and do not affect interpretation.

ii The singular includes the plural and the opposite also applies.

iii If a word or phrase is defined, any other grammatical form of that word or phrase has a corresponding meaning.

iv A reference to a clause refers to clauses in this Agreement.

v A reference to legislation is to that legislation as amended, re-enacted or replaced, and includes any subordinate legislation issued under it. 

vi Mentioning anything after includes, including, or similar expressions, does not limit anything else that might be included.

vii A reference to a party to this Agreement or another agreement or document includes that party's successors and permitted substitutes and assigns (and, where applicable, the party's legal personal representatives).

viii A reference to a person, corporation, trust, partnership, unincorporated body or other entity includes any of them.

ix A reference to information is to information of any kind in any form or medium, whether formal or informal, written or unwritten, for example, computer software or programs, concepts, data, drawings, ideas, knowledge, procedures, source codes or object codes, technology or trade secrets. 

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